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Praise Floods in for Haden Service Response

18/02/2009

Service branches throughout the southern states have been inundated with calls and letters of praise from customers for their quick response to service calls during heatwave conditions. Technicians arrived to a standing ovation when they rushed to one customer site in Adelaide.

With the recent heatwaves in Victoria and South Australia where for more than 10 days straight the mercury hit 40°C plus, the performance of the technicians and staff across both states was more than
outstanding.

In SA, the highest day temperature hit 47°C in the shade, which translates to around 60°C to 70°C on a roof!

“All the technical team pitched in, with Account Managers and the Regional Manager attending calls, and office staff working overtime to make sure we delivered the service to the customers,” explained Paul Reynolds, Haden Regional Manager, SA & Northern Territory.

“All technicians made themselves available and assisted those rostered on after hours calls, with most averaging 60 hours for the week and some even more!”

Techs in SA arrived at a customer site to a standing ovation while a customer in Gippsland wrote a glowing account of the extraordinary efforts that Haden went to in order to ensure operations continued
at the local power plant.

From the floods in Queensland to the heatwave conditions and devastating fires in Victoria, Haden staff around the country have been displaying an extraordinary level of customer commitment over this peak period. 

Contact
Richard Nicholson
Divisional Sales Manager


Haden Engineering Pty Limited
Int: 61 417 231 551
Aus:  0417 231 551

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